At Christy J, each accessory is thoughtfully designed and quality-checked to ensure you receive only the best. Please note that all sales are final — we do not accept returns or exchanges for change of mind or personal preference. However, if you receive your accessories damaged upon delivery, please contact us immediately at support@christyjaccessories.com with photos and your order details. We’ll be happy to arrange an exchange for the same item or give you a full refund. Thank you for choosing Christy J — where confidence meets elegance.

Conditions

• Only items damaged during shipping are eligible for return or refund.

• You must notify us within 24 hours of receiving your order.

• Include clear photos of the damaged item and proof of purchase in your message.

• Items must be unused, unworn, and in original packaging.

Return Process

If your item arrives damaged, please follow these steps to request a return or refund:

1. Contact Us Within 24 Hours
   Reach out via email at support@christyjaccessories.com or WhatsApp 0550267809 within 24 hours of receiving your order.

2. Provide Proof
   Include the following in your message:

   • Clear photos of the damaged item

   • Your order number or proof of purchase

   • A short description of the issue

3. Review & Response
   Our team will assess your request and respond within 1–2 business days.

4. Resolution
   If your return is approved, we will either issue a full refund or send a replacement, depending on your preference and product availability.