At Christy J, we take pride in the quality of our pieces and your satisfaction is important to us. While we do not accept returns or exchanges, we offer a money-back guarantee on items that arrive damaged.

If your item is damaged upon delivery, please contact us within 24 hours with clear photos and a brief description of the issue. Once reviewed and approved, we will arrange a replacement or full refund.

Thank you for understanding and for choosing Christy J.

Terms

Effective Date: [28th April, 2025]

At ChristyJ Accessories, we are committed to your satisfaction. While we do not accept returns for change of mind, we proudly offer a Money-Back Guarantee on items that arrive damaged or defective.

1. Eligibility for Money-Back Guarantee

To qualify for a refund:

• The item must be damaged or defective upon arrival.
• You must notify us within 24 hours of receiving your order.
• Clear photo or video evidence of the damage must be provided.
• The item must be unused and in its original packaging.

2. How to Request a Refund

• Email us at support@christyjaccessories.com within 24 hours of delivery.
• Attach proof of damage and include your order number.
• Once approved, we will arrange return shipping at no cost to you.
• After inspecting the returned item, we will process your full refund to your original payment method.

3. Exclusions

This guarantee does not cover:

• Minor variations in color or size due to photography or screen resolution.
• Damage caused by mishandling after delivery.
• Items reported after the 24-hour window.

4. Processing Time

Refunds are typically processed within 3–5 business days after the return is received and inspected.

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For assistance or questions, contact our customer care team 24/7 via:

• Email: support@christyjaccessories.com
• Phone/WhatsApp: 0550267809