Frequently Asked Questions
Find answers to common questions about our products and services.
Yes! We intentionally stock our accessories in very limited quantities — typically no more than five pieces per design — to ensure exclusivity. When you shop with us, you're getting something truly unique.
Yes, we offer international shipping with selected couriers. Please contact us for more details about rates and delivery times based on your location.
Shipping within Accra is done on Mondays, Wednesdays, and Fridays. If you need expedited shipping, we can arrange it for you at an additional cost. We can also arrange pick-up if you prefer to collect your order directly.
Shipping outside of Accra typically takes a maximum of 3 days, depending on your location.
Due to the nature of our products, we do not accept returns or exchanges. However, if your item arrives damaged, please contact us within 7 days of receiving your order, and we will arrange for an exchange or replacement.
To ensure the longevity of your accessories, we recommend keeping them away from harsh chemicals, perfumes, and moisture. Store them in a cool, dry place and avoid wearing them during activities that may cause damage.
All our jewelry comes in elegant boxes or pouches for safe storage and a beautiful presentation. If you're looking for unique packaging, we’re happy to customize it for you. Please contact us directly to discuss your specific needs!
Once your order ships, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.
If you have any questions or need assistance, feel free to reach out to our customer service team via email at support@christyjaccessories.com, or use the Contact Us form on our website. We aim to respond to all inquiries within 24-48 hours.
Due to the exclusivity of our collection, we generally don’t offer bulk purchases for individual items. However, if you are interested in a special order or custom request, please contact us directly to discuss options.
To find your perfect fit, please refer to our Ring Size Guide on the product page. If you're unsure, consider visiting a local jeweler for an accurate size measurement.
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