To qualify, you must:

Notify us within 24 hours of receiving your order.

Provide clear photo or video evidence of the damage.

Ensure the item is unused and in its original packaging

Send an email to support@christyjaccessories.com with your order number and pictures of the damaged item. Once approved, we’ll guide you through the return process.

No. ChristyJ Accessories will cover the return shipping cost for damaged or defective items approved under the money-back guarantee.

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Unfortunately, claims made after the 24-hour window may not qualify for a refund under our money-back guarantee. Please inspect your items as soon as they arrive.

The guarantee does not cover:

Minor variations in size or color.

Damage caused after delivery.

Items not reported within 24 hours

To find your perfect fit, please refer to our Ring Size Guide on the product page. If you're unsure, consider visiting a local jeweler for an accurate size measurement.

Due to the exclusivity of our collection, we generally don’t offer bulk purchases for individual items. However, if you are interested in a special order or custom request, please contact us directly to discuss options.

If you have any questions or need assistance, feel free to reach out to our customer service team via email at support@christyjaccessories.com, or use the Contact Us form on our website. We aim to respond to all inquiries within 24-48 hours.

Once your order ships, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.

All our jewelry comes in elegant boxes or pouches for safe storage and a beautiful presentation. If you're looking for unique packaging, we’re happy to customize it for you. Please contact us directly to discuss your specific needs!

To ensure the longevity of your accessories, we recommend keeping them away from harsh chemicals, perfumes, and moisture. Store them in a cool, dry place and avoid wearing them during activities that may cause damage.

Due to the nature of our products, we do not accept returns or exchanges. However, if your item arrives damaged, please contact us within 24 hours of receiving your order, and we will arrange for an exchange or replacement.

Shipping outside of Accra typically takes a maximum of 3 days, depending on your location.

Shipping within Accra is done on Mondays, Wednesdays, and Fridays. If you need expedited shipping, we can arrange it for you at an additional cost. We can also arrange pick-up if you prefer to collect your order directly.

Yes, we offer international shipping with selected couriers. Please contact us for more details about rates and delivery times based on your location.

Yes! We intentionally stock our accessories in very limited quantities — typically no more than five pieces per design — to ensure exclusivity. When you shop with us, you're getting something truly unique.

Our accessories are crafted from high-quality materials such as stainless steel, titanium steel, brass, and gold or silver plating. Each piece is carefully selected for its durability, style, and lasting appeal.